Know your Customer – and who you want your Customer to Be
It isn’t enough to know who your customer is; you need to know who you want your customer to be. As a business owner, you determine, for the most part, your customer base. You decide what demographic you want to attract, to sell to, to have patronize your establishment. It is an important fact that many business owners overlook. They go about it backwards, thinking about their product or service and how the customer can use it instead of thinking about their customer and how they can tailor their product or service to address that customer’s needs. I liked what the article said about finding an identity. You need to, as a business, find out who you are and work that to the best of your ability. As they said, you can’t always be something for everyone. No matter the size of the company or the vast amount of products or services they offer, it cannot offer something for everyone. Even large companies with vast and varied products will find at least a few sects of the po...